Comment Card Program

RCI primarily obtains feedback on affiliated resorts through a comment card program to determine quality.

The RCI Comment Card Program benefits both affiliates and members by providing data that the affiliated resort can use for internal service standards and reward and recognition programs.

RCI uses this data to determine award levels for the Resort Recognition Program, trading power, and to assist resorts who need quality improvements.

Comment Card Categories rated by RCI subscribing members:

• Check In / Check Out
• Resort and Unit Amenities
• Resort Hospitality
• Resort and Unit Maintenance   
• Resort Activities
• Housekeeping
• Staff Responsiveness
• Overall Atmosphere
• Overall Vacation Experience