Richard joined RCI in 1987 and is the Managing Director for North America operations. This includes Marketing and Publications, Member service contact centers, Resort Client relationships and Club/Key Client programs.
His experience with RCI over the last three decades has been primarily a part of the North America senior leadership team; he also lived in Europe for two years leading Operations and Marketing. Additionally, he spent several years with the corporate North America RCI business development division.
Richard is a trustee with ARDA; his strengths are strategic planning, efficiency design, product development, increasing customer service satisfaction and measurement. The overall North America operation handles nearly 8 million member interactions each year.
Prior to joining RCI he was the VP/Director of Operations for a restaurant development company for many years.