Fiona Downing, RRP is senior vice president of business development and operations - US, Canada and Caribbean for RCI. She and her team are responsible for helping current and prospective affiliates best utilize RCI’s industry-leading services and innovations to grow their businesses.
Downing began her career with RCI in 1991. In her more than 20 years with the company, she has held a number of leadership positions including management of the call center, resort operations, revenue management, and web and product development. She played a pivotal role in the launch of the RCI Points® exchange program in Europe and the establishment of many of the region’s points-based clubs. She has been instrumental in the development and execution of many key RCI initiatives, such as RCI Platinum® membership, RCI TV®, RCI® Online Tour Generation, the game-changing RCI Weeks® enhancements, and many other significant programs that help keep RCI and its resort affiliates one step ahead of the competition.