Social media users are no longer satisfied with traditional online customer service from brands. Instead, they’re looking for someone they can reach out to day or night and receive a quick, personal response.
To keep up with this ever-changing landscape – and with consumers’ 24/7 mind-set – brands need the same support: someone who can lend a hand with the help they need, when they need it, and whether the focus is on advertising, content or customer service performance.
Welcome to TravelVUE, RCI’s premier social media monitoring service. As well as gathering real-time conversations, this turn-key solution monitors brand sentiment and engagement, putting you at the forefront with tools which empower you to take action and make decisions quickly.
The platform gives users access to a range of features, including:
Brand footprint – Frequent reporting on real-time brand conversation and sentiment across a spectrum of direct and indirect online channels including social media platforms, more than 30 review sites and over 150 million blogs and forums.
Social channel recaps – Robust reports are frequently generated on brand mentions on social platforms including YouTube, Facebook, Twitter and Instagram.
Resort reporting – Dynamic reports on conversations at both the brand and individual resort level which you can filter according to your needs.
Social analytics – Enhanced reporting and in-depth analysis on engagement and paid performance on Facebook and other channels.
Access to social specialists – Lean on the TravelVUE experts to assist your brand with everything from daily response suggestions to crisis management support.
What’s more, there are a variety of packages that can be tailored to your requirements, whether you need monthly reports or more hands-on activity, you can scale up or scale down according to your needs and budget.
To start listening to conversations in-depth and develop your brand presence, contact your RCI Affiliate Services Manager