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RCI to offer call centre services to Royal Resorts owners through new agreement
March 26, 2015
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Helen Foster
Managing Editor, Publications RCI Europe

RCI has signed a tripartite agreement with Royal Resorts, one of the international Karma Royal Group of companies, to offer its owners call centre services.

Royal Group founder, John Spence, said: “We have definitely leveraged RCI’s services as a primary navigator in our member journey, as we do not see that part of the business as being where our core expertise lies.

“It all looks so easy on the outside, but underneath it is a manpower-driven, time-consuming process. It takes scale of operation and is something I found more challenging than I anticipated. Having RCI as our partner will help us a great deal.”

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