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Edwardian Hotels wins customer service award
December 2, 2016

Edwardian Hotels London has won the Gold Award for Best Multi-Channel Customer Service at the European Contact Centre & Customer Service Awards 2016 (ECCCSA 2016) for its technological innovation in guest communications.

The award recognises the business’ successful deployment of a multi-contact strategy for their Artificial Intelligence application, Edward, as well as their web-based online check-in and check-out system, which enable guests to communicate directly with the business through an online platform.

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