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Air New Zealand explores translation technology
Air New Zealand explores translation technology
January 5, 2018

Air New Zealand is turning to technology to tackle the language barriers that often arise during travel.

The airline is one of the first corporates globally to trial a customer service use case for Google’s wireless Bluetooth Pixel Buds headphones which enable live translation of 40 languages via Google’s Pixel handset.

Avi Golan, the airline’s chief digital officer, says the carrier has a number of multi-lingual employees but naturally there are times when the relevant language speaker may not be on hand and technology could play a pivotal role in those moments.

Read the full article here: Air New Zealand explores translation technology