Value Added Solutions

Solutions to Help You Move Your Business Forward

RCI serves as a trusted resource for clients, collaborating to provide a solution-driven process that includes:

• Advisory Services
• Strategic Planning
• Product Design and Development
• Implementation and Training
• Marketing and Sales
• Ongoing Fulfillment

Our innovative marketing and technology ideas add value for our affiliates and property owners, while improving the member experience. Each and every client relationship is unique, and so we strive to provide customised solutions to fit our clients’ individual needs.

We offer solution-driven results through the following products and services:

• Worldwide coverage, with via call centres strategically located around the globe
• Comprehensive advisory solutions tailored to the needs of the customer
• Putting our clients in touch with the best industry associates to boost their business
• Dedicated account management professionals skilled in the development of customised strategies and plans
• Valuable Point-of-Sale programmes and collateral tools
• Customised services that compliment client objectives in distinctive ways, including cooperative marketing, white-label club servicing, inventory buy backs, concierge services, maintenance fee collection assistance, new owner welcome calls, post trip calls and much more.

Quality Network

RCI’s commitment to excellence is just one reason why it is the exchange company of choice for many of the world’s leading companies in the industry – both branded and independent.

Quality Assurance is one of the most powerful tools a resort developer can own.  By having a well-developed programme in place, a developer can gain an objective and unbiased insight into the effectiveness of those practices most critical to driving the resort’s profits.

42 per cent of RCI affiliated resorts are recognised for their quality in RCI’s Resort Recognition Programme through RCI Gold Crown, RCI Silver Crown, and RCI Hospitality Awards.

Rigorous Quality Assurance programmes measure and recognise product quality and service delivery to help strive toward customer satisfaction.

Global Scale

RCI, part of the Wyndham Worldwide family of companies, is the worldwide leader in holiday exchange and the largest holiday network with more than 4,000 affiliated resorts worldwide.  We are equipped to service our affiliates and their owners to the highest service levels in the industry by providing:

• Approximately 37 offices in 24 countries
• Approximately 3,700 dedicated employees worldwide
• Worldwide coverage, with more than a dozen call centres strategically located around the globe
• Over 2,000 RCI Holiday Guides who offer assistance to members worldwide, including servicing them in 17 languages for Europe.