A Trusted Company
A Service Provider You Can Trust
One of our greatest strengths is building strong, mutually beneficial alliances with our clients. We have relationships with more than 4,000 resorts in approximately 100 countries. Additionally, these relationships are longstanding. For example, in 2009 we had a retention rate of 97 percent among exchange affiliates.
We are committed to being a full-service, single source service provider for our clients’ needs. In addition, our dedicated staff are known for their skills, integrity and passion. Our associates don’t just know our business, but know our clients’ businesses, and can help find unique and innovative ways to add value to any project or operation.
- Through our “Count On Me!” service promise, RCI employees around the world are trained to go above and beyond to deliver great vacation experiences to our customers
- World-class call center servicing by skilled and knowledgeable guides devoted to fulfilling vacation exchange, rental and cruise experiences 24 hours a day, seven days a week throughout our global call center network.
· As an industry leader, we work closely with associations around the world, including the American Resort Development Association (ARDA), the Resort Development Organization (RDO), the Mexican Association of Tourism Developers (AMDETUR), the Canadian Resort Development Association (CRDA), the All India Resort Developers Association (AIRDA), the Australia Timeshare and Holiday Ownership Council (ATHOC) and the Caribbean Association of Resort Developers (CARD) to continually set new benchmarks of standards in the vacation industry.